Delivery & Returns
Delivery
We have different delivery policies depending on the product. However, the actual delivery time will depend on the supplier and not Elite Garden Furniture or EMC Retail Ltd. Most delivery costs relate to mainland UK, excluding the Highlands of Scotland. Please see below for further details.
Order Confirmation
As soon as you place your order, we will pre-authorise your card. However, your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed, we will process the payment, and your order will be dispatched straight away. If there is any delay, such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Order Delivery
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 10-15 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at info@elitegardenfurniture.com so that we can help. The actual delivery timing will depend on the supplier, not Elite Garden Furniture.
Damages
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@elitegardenfurniture.com so that we can open an insurance claim on your behalf.
Cancellations & Refunds
Any orders cancelled after 14 days of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.
Delivery Options
Maze Products:
Standard Delivery £65
We offer a 2 Man Delivery to most locations across the UK mainland, excluding certain parts of Scotland.
This option includes delivery directly to your garden. You’ll also receive a call from your delivery driver 30 minutes before they are due to arrive, so you’ll know when to expect them. If you live in a remote location, it is your responsibility to contact Elite Garden Furniture and ensure that we can deliver to your specified address before you place an order.
Barlow Tyrie Products:
Standard Delivery as follows:
Delivery to most locations across the UK mainland, excluding certain parts of Scotland.
£0 to £500 - £37.50
£501 to £1000 - £75.00
£1001 to £2000 - £150.00
£2001 to £3000 - £225.00
£3001 to £4000 - £300.00
£4001 to £5000 - £375.00
£5001 or above - Free
Vision Outdoor Kitchens
Delivery to most locations across the UK mainland, excluding certain parts of Scotland.
Standard Delivery £300.00 on all items excluding 'Layout' Range. (exclusions apply)
Free Delivery on all 'Loyout' Range. (exclusions apply)
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@elitegardenfurniture.com. Please note that returns will need to be sent to the following address: Return address will be provided following contact with our Returns Department.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@elitegardenfurniture.com.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders ). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at emcretailltd@gmail.com.